FAQ’s

You can make a booking online using our booking form, over the phone or via email.After completing booking form you will receive email confirmation or text message with booking number and payment receipt.

We always recommend our clients to book in advance to avoid any disappointment.

As soon as your flight/train will arrive, our dedicated driver will call or text you to let you know that he/she will be waiting for you by the arrival barrier which is just after the baggage claim exit gate with your name on board.

To change or cancel your booking please use our Contact Form or give us a call.

What is your cancellation or amendment policy?

Our charges are as follows

If you cancel 3 or more hours before your booking, we’ll refund the full amount

If you cancel less than 3 hours before your booking, the full fare will be charged.

For non-airport pick up we offer a 15 minutes grace period and airports/train station pick up one Hour grace period. After this time fare will be charged as follows:

Executive Saloon (Business Class): 50p per minute or £30.00 per hour.
Executive VIP (First Class): 75p per minute or £45.00 per hour.

Executive Van/SUV ( Business MPV ): 75p per minute or £45.00 per hour

We apply fixed fare policies which includes parking and toll regardless of the route or time taken. All prices are included VAT.

Yes, we can provide child car seats at an additional cost £10.00. But prior to your booking you need to inform us about your exact requirement.

Unfortunately we cannot provide wheelchair accessible vehicles.

You can pay for your journey by card/PayPal using our online booking tools or you can call us to get a payment link via text massage which is very easy and secure mode of payment. For security and safety reason we do not take any card information over the phone. We accept all type of Debit/Credit card including American Express.

No. Giving a tip to drivers is discretionary and completely up to you.

If your flight arrives late or early you do not need to be worry as we monitor your landing time as part of our service.

If you cannot see your driver you can call us or you can use our live chat option. We always recommend not to leave the area unless you contact with the office dispatch team.