HOW DO I MAKE A BOOKING?
You can make a booking through our online booking system, over the phone or via email. After completing booking form via online you will receive email confirmation with booking number and payment receipt. Alternatively if you send us an email with the journey details we can prepare your reservation manually and send you payment link to pay securely.
HOW DO I MEET MY DRIVER AT THE AIRPORT/TRAIN STATION?
As soon as flight/train will arrive, our dedicated driver will contact with the passenger via text messages and will be waiting inside the arrival hall with the lead passenger name on board or any pick up sign requested by the passenger.
HOW CAN I AMEND OR CANCEL MY BOOKING?
To change or cancel your booking please send us an email with the booking number.
What is your cancellation or amendment policy?
Our charges are as follows
If you cancel 3 or more hours before your booking, we’ll refund the full amount
If you cancel less than 3 hours before your booking, the full fare will be charged.
CAN YOU PROVIDE CHILD CAR SEATS?
Yes, we can provide child car seats at no additional cost But prior to your booking you need to inform us about your exact requirement.
WHAT IS YOUR WAITING TIME POLICY?
For non-airport pick up we offer a 15 minutes grace period and airports/train station pick up one Hour grace period. After this time fare will be charged as follows:
Executive Saloon/Sedan: 65p per minute or £39.00 per hour.
Executive VIP/First Class: 90p per minute or £54.00 per hour.
Luxury MPV: 85p per minute or £51.00 per hour.
Executive MPV: £1 per minute or £60.00 per hour.
HOW DO I PAY FOR MY JOURNEY?
You can pay for your journey by card using our online booking tools or you can call us to get a payment link via text massage which is very easy and secure mode of payment. For security and safety reason we do not take any card information over the phone. We accept all type of Debit/Credit card including American Express.
ARE YOUR VEHICLES WHEELCHAIR ACCESSIBLE?
Unfortunately we cannot provide wheelchair accessible vehicles.
DOES MY FARE INCLUDE A TIP?
No. Giving a tip to drivers is discretionary and completely up to you.
WHAT HAPPENS IF MY FLIGHT ARRIVES EARLY OR LATE?
If your flight arrives late or early you do not need to worry for anything as we monitor every flight as part of our service. Pick up time will readjust according to landing time.
IS IT NECESSARY TO MAKE BOOKING IN ADVANCE?
We always recommend our guest to book in advance to avoid any disappointment.
HOW ARE FARES CALCULATED?
We apply fixed fare policies which includes parking and toll regardless of the route or time taken. All prices are included VAT, parking, city congestion changes or any airport drop off charges.
I CAN’T FIND MY DRIVER, WHAT DO I DO?
If you cannot find your driver you can call us or you can use our live chat option. We always recommend not to leave the area unless you contact with the office dispatch team.